idnplayPrivacy Policy

This page describes what we collect when you use idnplay and how we keep that data protected. We at idnplay collect personal information—name, email, phone number, identity document details, proof of address, and payment information—to verify your account, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering laws. Our privacy practices apply across all idnplay services: sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, esports markets, and lottery.

We do not sell your personal data to third parties for marketing. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), regulatory authorities (if legally required), and our own compliance and support teams. Your rights—to access, correct, or delete your data—are outlined below.

What data we collect on idnplay

When you create an account on idnplay, we collect your name, email address, phone number, and date of birth. During verification (required before your first deposit), we collect a photo ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the past three months). We store scans or photographs of these documents.

When you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, e-wallet, we receive and store your bank account details, transaction amounts, and timestamps. We also collect your IP address, browser type, and device information to monitor for fraudulent access and to provide technical support.

We collect betting history, game activity (slots played, live-dealer hands, lottery tickets purchased), and account balance changes. This information is retained in your account history so you can audit your activity at any time. We also store records of support interactions—chat transcripts, emails, and ticket details—to resolve disputes and improve our service.

How we use your data

We use your personal data for the following purposes:

• Account verification: We verify your identity to prevent fraud and comply with Know Your Customer (KYC) laws.
• Payment processing: We share banking details with payment processors to complete deposits and withdrawals.
• Compliance and legal obligation: We may disclose data to regulatory authorities, law enforcement, or other government agencies if legally required.
• Fraud prevention: We analyze transaction patterns and device information to detect unauthorized access and suspicious activity.
• Customer support: We use your data to respond to account inquiries, technical issues, and disputes.
• Service improvement: We analyze anonymized usage patterns to improve our platform.

Third-party processors and data sharing

We share your data with third parties only for specific, necessary purposes. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your banking details and transaction information to complete deposits and withdrawals. These processors have their own privacy policies and security practices; we recommend reviewing them on their respective websites.

Our support team may access your account data to investigate disputes or troubleshoot technical issues. We do not grant access to your account to any external marketing firms, analytics vendors, or advertisers. If we change our data-sharing practices, we will update this policy and notify you via email.

We at idnplay keep your personal data secure using encryption, secure storage, and access controls. Your identity documents and banking details are encrypted at rest and in transit.

Your rights and data access

You have the right to access, correct, or delete your personal data. To request a copy of your data, submit a request to our support team via email. We will provide a copy of all personal information we hold about you within a reasonable timeframe. To correct inaccurate information (e.g., name spelling, address), log into your account settings or contact support.

To request account deletion, email our support team. Deletion is permanent and cannot be reversed. Your account will be closed, your balance forfeited (unless there is a pending withdrawal), and all associated data will be purged after a retention period required for legal compliance. We may retain anonymized transaction records for regulatory reporting.

Cookies and tracking

We use cookies and similar tracking technologies to remember your login preferences, track your session, and analyze platform usage. Cookies are small text files stored on your device. You can disable cookies in your browser settings; however, some idnplay features may not function properly without them.

We do not use cookies to track you across third-party websites. Our analytics track only your activity on idnplay. If you have disabled cookies, we may still log your IP address and device information to diagnose technical issues and prevent fraud.

Security and data protection

We protect your personal data using industry-standard encryption (SSL/TLS) for data in transit and encryption at rest for stored data. Access to your account data is restricted to authorized idnplay employees and systems. We do not store credit card details; payment information is handled by our payment processors under their own security standards.

Our servers may be located outside your jurisdiction. If your data is transferred internationally, it is encrypted to maintain confidentiality. We maintain regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users via email and take steps to remediate the incident.

Data retention

We retain your personal data as long as your account is active. After you close your account, we retain your data for a retention period mandated by anti-money-laundering and regulatory requirements—typically five to seven years for transaction records and identity verification documents. We retain anonymized, aggregated data (e.g., statistics about platform usage) indefinitely for service improvement.

You can request early deletion of certain data; however, we may retain some information to comply with legal obligations or to resolve outstanding disputes or chargebacks.

Contact and complaints

If you have questions about our privacy practices or believe we have mishandled your personal data, contact our support team via email or live chat. We respond to privacy inquiries within a reasonable timeframe. If you are not satisfied with our response, you may file a complaint with your local data protection authority (if one exists in your jurisdiction).

Our support team can assist with data access requests, correction of inaccurate information, account deletion, and concerns about unauthorized access. We take all privacy and data security concerns seriously. If you believe your account has been compromised, contact support immediately so we can secure your account and investigate the incident.

Policy updates

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email. Your continued use of idnplay after policy changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

This privacy policy applies to all idnplay services—sportsbook, live casino, slots, esports, and lottery. Our terms and conditions (available separately) contain additional information about account usage and liability limitations.

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